Getting your goods to you swiftly and safely is so important to us, to ensure your delivery arrives in the quickest time possible.
Orders delivered via Australia Post and will have one delivery attempt and if you are not able to sign for your parcel, a calling card will be left and your parcel will be taken to the closet post office for collection, unless you have specified 'Authority To Leave' (ATL) instructions. Your parcel will be sent back to Crabtree & Evelyn if your parcel is not collected within the allocated time frame.
Parcels will only be left at premises when an Authority To Leave (ATL) has been provided by the customer, at the customers own risk. Authority To Leave (ATL) orders will be delivered to the address provided, whether attended or not. You also release Crabtree & Evelyn from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
For Air Express orders: undelivered parcels will be taken to the nearest Star Track Express Depot and a calling card will be left.
Unfortunately our nominated courier drivers cannot telephone customers to arrange delivery.