Shipping Details

We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped within the next 2 business day. We do not ship on holidays.

A physical address is required for shipping.

*Special Shipping

Due to federal shipping regulations all hazardous items with atomizers or sprays will be shipped by road service which is a 3-10 day service. Product items classed as hazardous will be marked online with *Special Shipping Item and includes the following products – Body Mists, Room Sprays, Eau de Toilette, Eau de Parfum, Cologne. Please note that a physical address is required for all hazardous shipments. We can not deliver to a PO Box.

Shipping Options

All Next Business Day deliveries will be transported by Australian Air Express, this is a unique partnership between Qantas and Australia Post which allows for both home and PO Box deliveries. In the case of ‘no ones home’ the goods will be delivered to the closest post office for you to pick up. This does not include postal outlets/shops. Alternatively in checkout area "Delivery Instructions" please provide authority to leave articles on premises without POD Signature.

You can choose from 2 options for your items to be shipped. For options 1 and 2 you can select your shipping preference when you are at the checkout.  If your order is over $100 you will receive free Express Road shipping (see option 3).

Option 1:

Express Road 3-10 Day Service $15.00. All *Special Shipping item will be shipped using this option.

Option 2:

Overnight Australian Air Express Service $20.00. **NB – Non Flammable items only. Overnight Air Express delivery is only available to metropolitan areas if the order is placed by 12pm the same day.  Allow an additional day if the order is placed after 12pm or the delivery is to regional areas. 

Option 3:

Orders over $100 will receive FREE express road delivery.

You can select your delivery option at the checkout stage when making a purchase online. For orders over $100 your free express road shipping option will automatically be selected. If you have spent over $100 but wish to have Overnight Australian Air Express service please tick appropriate box at checkout stage, you will be charged the $20 shipping fee for this.

Returns Policy

You can return your purchase to any Crabtree & Evelyn retail store or send it to our Online Store Customer Service department within a reasonable time of purchase. Just a couple things to remember:

  • Before making a return you must contact Crabtree & Evelyn’s Online Store Customer service team to receive a Returns Authorization number on free call number 1800 CRABTREE (1800 2722 8733) or (03) 8551 1050 (standard call costs apply)
  • Please enclose a copy of the invoice with instructions on how to handle the return.
  • Let us know if you would like a replacement or credit.
  • Include a daytime phone number where we can contact you.

Return Address:

Crabtree & Evelyn Australia
Web Store Customer Service
42 Fairchild Street, Heatherton
Victoria, 3202

Customer Service free call number 1800 CRABTREE (1800 2722 8733) or (03) 8551 1050 (standard call costs apply)