TERMS OF SALE
Please read this page carefully before ordering any product. These terms apply to any order you place through our Australian website: www.crabtree-evelyn.com.au. By placing an order through the website you confirm that you have read, understand, and agree to these terms.
INFORMATION ABOUT US
This website is operated by Crabtree & Evelyn Australia PTY Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in Australia with an office at 42-46 Fairchild Street, Heatherton, Victoria, 3202, Australia.
PLACING AN ORDER
To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information) or purchase as a guest user. Our "Checkout" pages will guide you through the steps you need to take to place an order with us. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Checkout” button at the end of the process.
By clicking on the “Checkout” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.
You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorization by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.
For Australian customers, unless otherwise stated all prices quoted are inclusive of GST, where applicable, (as that term is defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth)).
If any amounts (excluding GST) are required by applicable laws or regulation to be withheld from any payment for any good or service provided by us and paid to the relevant taxation authority or similar, you must not deduct or withhold any such amount from required payments under these terms and you must ensure that we receive payment of the entire amount payable under these terms without regard to any such withholding or deduction of taxes.
We are committed to delivering your order as soon as we can. However, due to high volume of orders, deliveries are taking longer than usual.
Getting your order to you in a timely manner is of great importance to us.
We ship orders Monday - Friday. We offer a 3-7 business day road service with Australia Post and a 1-2 business day service with Star Track Express.
Orders placed after 12pm on a Friday or on the weekend will not be dispatched until the following Monday, or first available business day. Orders made within two days of a Public holidays or during busy sale periods may take up to an additional five days to be delivered. Please note that we do not ship on public holidays or weekends. During peak periods, such as pre-Christmas and Sale events, shipping may take slightly longer than usual.
Parcels will only be left at premises when an Authority To Leave (ATL) has been provided by the customer, at the customers own risk. Authority To Leave (ATL) orders will be delivered to the address provided, whether attended or not. You also release Crabtree & Evelyn from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
Alternatively, if you are not home and do not nominate delivery instructions, a calling card will be left and your parcel will be taken to the closest depot or post office for collection. Our courier drivers do not call customers prior to delivery.
Shipping within Australia only
Due to federal shipping regulations all hazardous items with atomizers or sprays will be shipped by road service which is a 3-7 day service. Product items classed as hazardous will be marked online with *Special Shipping Item and includes the following products – Body Mists, Room Sprays, Eau de Toilette, Eau de Parfum, Colognes and some Gifts. Please note that a physical address is required for all hazardous shipments.
TRACKING YOUR DELIVERY
If your order is taking longer than you expect or you want to find out when it will arrive, you can check its progress using your tracking information, which is emailed to you once your order is dispatched from our warehouse.
For all Road Express deliveries, simply log onto Toll Track and Trace or Australia Post website and enter your consignment number.
For all Air Express deliveries, simply log onto StarTrack and enter your consignment number.
Please see above for information regarding how to track your order.
You can choose from 2 options for your items to be shipped at the checkout stage. If your order is over $125 you will receive free Express Road shipping with Australia Post.
Express Road 3-7 Day Service with Australia Post: $10. Shipping is free for all orders over $125.
Star Track Express Service $20.00. **NB – Non Flammable items only.
Overnight Express delivery is only available to metropolitan areas if the order is placed before 12pm the same day.
Allow an additional day if the order is placed after 12pm or the delivery is to regional areas.
P.O. Boxes and Parcel Lockers cannot be used in conjunction with our Star Track Express Service.
All Next Business Day deliveries will be transported by Star Track. If you have provided an Authority to Leave (ATL) and are not home at the time of the delivery, your parcel will be left in a safe location. If you are not home, and your parcel requires a signature, a card will be left and your parcel taken to the closest post office. Our courier drivers do not call customers prior to delivery.
If you are a consumer, you may cancel your order without needing to give a reason .Please contact us here if you would like to cancel your order. This cancellation right does not apply to sealed goods that were unsealed after delivery and that are not suitable for return for reasons related to health or hygiene, such as perishable food items
Because you are a consumer, you have legal rights in relation to goods that are faulty, not as described, or not in conformity with your order including rights under the Australian Consumer Law. Advice about your legal rights is available from the Department of Fair Trading or from the Australian Competition and Consumer Commission.
Please contact us here.
To the maximum extent permitted by applicable law, we are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. To the maximum extent permitted by applicable law, our liability will not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded, in which case, our liability will be limited to the greatest extent permitted by applicable law.
Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded, restricted or modified. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.
GENERAL; APPLICABLE LAW
We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place.
You may not assign or subcontract any of your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms.
If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply.
These terms and any agreement between us will be governed by Australian law and any dispute between us will be subject to the exclusive jurisdiction of the courts of Australia.
For customers residing in Australia, these terms and any agreement between us will be governed by the laws of New South Wales, Australia and any dispute between us (including any non-contractual dispute) will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia and the Commonwealth of Australia.